When there is no doubt the solvency requirements of the exchange of money, they exchanged immediately. At the request of the client the sum of exchange may be issued in cash or credited to the account. If the cashier cannot take a decision on the exchange of damaged banknotes, they are sent for examination to the Bank of Russia. Exchange of damaged banknotes of the Bank of Russia (including the procedure of examination) is free of charge. The amount of the exchanged notes shall not limited. To the notes, обмениваемым banks are signs that do not contain signs of forgery and with the following defects: 1. Lost a significant part, but still not less than 55 % of its original area (including burnt). 2. Pasted from the fragments, if one or more fragments, certainly belong to the same banknote, occupy not less than 55 % of the original area; 3. Composed of two sections, one belonging to different banknotes of the same value, if each of the fragments is not less than 50 % of the original area of the banknote; 4. Changed colour when they are viewed image (except for banknotes, colored substances intended for preventing theft of cash); 5. Characteristics of the production marriage. Sberbank also takes exchange of coins of the Bank of Russia that do not contain signs of forgery and with the following defects: 1. The change in the initial form 2. Traces of mechanical influence (including through holes), if they do not hinder uniquely determine the value and type of coins; 3. A modification of the original color; 4. Traces of influence of high temperatures; 5. Traces of influence of aggressive media; 6. The loss of the part of the image, if it does not interfere with uniquely determine the value and type of coins; 7. Characteristics of the production marriage. Detailed information on the rules and procedure for the exchange of damaged banknotes of the Bank of Russia can be found on the Internet page of the Bank of Russia at the address: www.cbr.ru/bank-notes_coins/PriznPlat/. Consult concerning the exchange of the units of the far Eastern Bank of the Sberbank of Russia» is possible by the phone (4212) 78-32-05.
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