Photo: Savings
Head of the introduction of MSS 2.0 Savings Elizabeth Timasheva addressed the conference INNO-WAVE 2013 on innovation and crowdsourcing, a presentation on «Application of distributed intelligence to improve the work of the organization.» During his speech, Elizabeth Timasheva spoke about the development of Sberbank Production System — PSS.
The main objective of CAP — to build a «machine of continuous improvement,» which will be a source of growth and change, and will form the basis of competitive advantage, said the Speaker. Now Savings Bank implemented the second «wave» of CAP — CAP 2.0., In which the methodology of lean manufacturing to the service sector (lean management) supplemented with statistical tools 6-sigma — management concept aimed at improving the quality of production processes.
Distributed intelligence in the Savings Bank includes working groups, lin-laboratories (centers for the study of problems of process optimization), professional societies, and ultimately aims to cover all employees of the bank.
Since 2009 the Savings Bank operates an «exchange of ideas» — available to all employees of the bank crowdsourcing intranet resource that provides internal corporate job with innovation. The number of users of the resource is about 230 thousand in 2012 launched crowdsourcing online marketplace for bank customers www.sberbank21.ru.
«The scale of the Savings Bank — is a big challenge and a great opportunity, — Said Elizabeth Timasheva. — Our main task — to make the continuous improvement of business of each employee.»